Role Profile – Homing Officer, Macclesfield Cats Protection Branch

• Are you well organised, a good planner and great dealing with the public? Do you have a good telephone manner, and the ability to liaise with other volunteers, coupled with a passion to really help cats?

Yes? Then maybe you could help! The work of the branch Homing Officer is to deal with the public on the telephone and manage the branch’s homing operations. In many cases you will be the public’s first interaction with Cats Protection.

You will work very closely with the branch Fosterers and Home Visitors and also with other volunteers within the Branch, i.e. Lost and Found Officer, Trapping Officer, Website Monitor and Co-ordinator. Your efficiency will directly help to increase the numbers of cats homed across the Macclesfield area. You will need to be well planned and have good record keeping skills, so you know which fosterers have which cats, and which fosterers are free to take incoming cats. You should also have good prioritisation skills, and be friendly and polite to the public at all times, but possess the ability to be assertive when required.

This is an excellent role on the front line. Your work will really make a difference! Don’t worry though – you don’t need to sit by the phone 24 hours a day, 7 days a week. We have a dedicated Cats Protection telephone line for the branch with an answer machine service from which you retrieve messages left by the public. As long as all calls are dealt with within a reasonable timeframe, this is a role that can be done whether you work full time, part time or not at all.

Summary of Responsibilities:

To be the first point of contact for members of the public who would like to give a cat a home or who would like us to help them find a new home for their cat.

To arrange home visits before a cat goes to a new owner.

To ensure that the right cat is placed in the right home subsequent to Home Visitor check.

To ensure that all paperwork is completed once a cat is taken into Cats Protection care or rehomed (usually via the Fosterers).

To ensure that new owners are given all the relevant paperwork they need relating to the new cat they have taken on (via the Fosterers).

To ensure regular communication with Fosterers and to know what cats are where, which are ready for homing, and where there are spaces available.

To liaise with Fosterers to ensure that arrangements are made for any new cat that comes into Cats Protection care to be vet checked, vaccinated, microchipped and neutered (if necessary).

To ensure that posters are produced to advertise new cats that come into Cats Protection care (via the volunteer within the branch who has responsibility for doing so).

To place incoming cats in the most suitable place.

To liaise with relevant branch members to highlight long stay cats or homing issues.

To provide a monthly report on the cats in our foster care/cats rehomed and donations received.

To give any assistance required by the Treasurer in completing the homing section of the Annual Return.

To attend Committee Meetings as required.

Equipment that will be provided:

• Cats Protection mobile phone
• Any stationery that may be required, e.g. diary/notebook/stamps/envelopes
• Appropriate Forms and Manuals for role
• All other equipment as necessary

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